Return & refund policy

ECOMMERCE RETURN & REFUND POLICY

We accept returns of online purchases with a valid returns authorisation number post marked within 30 days of receipt. Write to us at hello@glassworkslondon.com to request a returns authorisation number.

Alternatively, you can also return your order in any of our London stores.

Please note, we do not accept returns on earrings, socks, masks, and swimwear for hygiene reasons.

We will give you a full refund by the same method you used to pay for any items that you return to us provided they are not excluded from the returns policy for hygiene reasons.

Finally, we do not pay shipping fees for returns and we do not refund original shipping fees. All shipping fees are non-refundable.

 

IN STORE RETURN & REFUND POLICY

We accept returns and exchanges of in store purchases in any of our stores within 30 days of receipt. You do not need to return to the store where you made your purchase - any of our stores can accept exchanges and returns of in store purchases - however, we are not able to accept returns of in store purchases by post.

Please note, we do not accept returns on earrings, socks, masks, and swimwear for hygiene reasons.

We will give you a full refund by the same method you used to pay for any items that you return to us provided they are not excluded from the returns policy for hygiene reasons.

 

LOST PARCELS

We dispatch via signed for services and ask that you please select a secure delivery address. We will cover any shipments lost in transit but will not replace shipments that are signed for at the designated address.